Delivery information

Shipping Policy

At Glockery Home Centre, operated by IQSA Connect LLP, we take extra care in packaging every order, especially delicate ceramics and cookware, to ensure your products reach you safely and securely.

1. Order Processing Time

All orders are processed within 1 to 2 business days.
Orders placed after 09:00 AM will be processed on the following business day.
Once your order is dispatched, you will receive a confirmation message with a tracking link.

2. Shipping Charges & Delivery Timelines

Delivery Option	Estimated Delivery Time	Shipping Cost
Standard Shipping	3 to 7 Business Days	Calculated at checkout

Delivery times may vary slightly for remote or rural locations.

3. Transit Damage & Broken Items Policy (Ceramics & Delicate Goods)

We double-layer wrap all fragile ceramic items using sturdy boxes and cushioning. In the rare event that an item arrives broken or damaged during transit:

Report Period: Please notify us within 24 to 48 hours of package delivery.
Proof Required: An unboxing video recorded while opening the package.
Resolution: Upon verification, we will send a free replacement or issue a full refund / store credit immediately.

Note: If the outer parcel appears severely tampered with or crushed upon delivery, please refuse the package from the courier and inform our customer support team right away.

4. Order Tracking

Once your package is shipped, tracking details will be sent via Email / SMS / WhatsApp. You can track your shipment anytime using the provided tracking code on the courier's portal.

5. Incorrect Address & Failed Deliveries

Please verify your address and mobile number carefully at checkout.
If a package is returned to us due to an incorrect address, missing phone number, or repeated failed delivery attempts, additional re-shipping charges may apply to dispatch the order again.

6. Customer Support

If you have any questions or concerns about your delivery, feel free to reach out to us:

Email: iqsaconnectllp@gmail.com
Phone / WhatsApp: +91 6282 000 289
Support Hours: Monday to Saturday | 9:00 AM – 6:00 PM

Need help? Contact us

Delivery Option

Estimated Delivery Time

Shipping Cost

Standard Shipping

3 to 7 Business Days

Calculated at checkout

3. Transit Damage & Broken Items Policy (Ceramics & Delicate Goods)

We double-layer wrap all fragile ceramic items using sturdy boxes and cushioning. In the rare event that an item arrives broken or damaged during transit:

Report Period: Please notify us within 24 to 48 hours of package delivery.

Proof Required: An unboxing video recorded while opening the package.

Resolution: Upon verification, we will send a free replacement or issue a full refund / store credit immediately.

Note: If the outer parcel appears severely tampered with or crushed upon delivery, please refuse the package from the courier and inform our customer support team right away.